ISO9001 (Quality Management System) Certificate

Table of content
Certificate Overview
Certification Process
Certification Benefits

Certificate Overview:


ISO9001 or Quality Management International Standards is issued by the International Standards Organization (ISO). ISO9001 quality management requirements can be applied by any organization regardless of its size and nature of operations or products/services. It can be applied in hospitals, banks, telecommunications companies, SME’s, large companies, and multi-national companies.


Implementing ISO9001 will ensure that the company has an internal integrated management system with minimum quality requirements and that the company has the methodology for improving its quality in terms of processes and products, since the ISO 9001 includes the documentation requirements. The ISO 9001 certified company should document its internal systems and procedures (administrative system and HR, Support System and Core Technical Systems) with clear performance indicators to measure whether the short term objectives of the company have been achieved or not. In addition, ISO 9001 certification includes clear identification of responsibilities and authorities through the internal system and job descriptions.


Important note: ISO9001 certification is valid for three years only.


Certification Process:


Once the company develops its internal integrated management system in accordance with ISO9001 requirements either by consulting external consultants or by using its internal employees to develop the system, the company can apply for the certificate with one of the certifications bodies such as Société Générale de Surveillance (SGS), Det Norske Veritas (DNV), Lloyds Quality Assurance Registrar (LRQA).


Once the company prepares the application form ], the lead assessors will arrange for the audit. Usually the first audit is conducted in two stages:

An off-site audit in which the auditor ensures that the developed system (documented system) complies with ISO9001 requirements.

A field audit, in which the auditor ensures that the developed systems are implemented and enhanced.


Depending on the audit results, the company will either become ISO9001 certified or the certificate will be suspended until the company makes the necessary corrective procedures.




The cost of certification depends on the number of days required to conduct the external audit. The certification body usually charges about $800 USD per day.


A Palestinian company may choose to appoint a consultant to develop the internal system and procedures. Consultation fees for such a service usually depend on the size of the company and scope of certificates.


Certification Benefits:


ISO9001 certification has many benefits for the certified companies. Many studies have been developed all over the world to measure the impact of ISO9001. According to those studies and available literature, the ISO9001 certificate has two main impacts. The first impact is the opportunity for increased markets and sales, as ISO9001 is viewed as an important marketing tool and is now required by many countries to market international products in their local market. The second major impact is on the internal operations and business efficiency. ISO9001 reduces the managerial and production costs and improves the supply chain through best purchasing practice.


Palestinian ISO9001 certified companies achieve success in terms of increasing the sales volume and improving the internal processes efficiency.